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Capacity Planning Analyst

Posted: Feb 21, 2020
Company: Agoda
Location: Bangkok, Thailand
Type: Business
Apply: https://fgnr.me/cucbhz
Expires: Unknown

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Role Overview:
The Capacity Planning Analyst is responsible for the day to day activities of the Workforce Management team.

This includes a variety of planning and scheduling activities, making appropriate staffing decisions. Performing deep dive analysis and recommending actions to meet SLAs and KPIs in order to improve operations and customer experience for customers of Agoda, supported through the vibrant, multilingual Customer Experience Group (CEG) over 7 geographical locations.

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