Crisis Response Manager

Posted: Mar 3, 2020
Company: Wikimedia Foundation
Location: Remote
Type: Business
Expires: Unknown

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The Wikimedia movement aims to ensure everyone, everywhere has access to free knowledge. In order to better support the growth of a thriving, inclusive free knowledge movement, the Wikimedia Foundation is focused on building strong and diverse communities of knowledge contributors around the world. Our goal of ‘knowledge equity’ includes a particular emphasis on traditionally excluded groups (e.g., women, people of color, minority or marginalized groups, ‘the global south,’ indigenous communities). As an organization we are committed to providing safe spaces for the global, robust, diverse community of volunteers we serve and equitable processes for all participants.

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To support these efforts we are looking for a Crisis Response Manager to join our team, reporting to the Vice President, Legal (Community Resilience & Sustainability). The Crisis Response Manager will be responsible for ensuring the organization’s appropriate response to unexpected major safety, security, and political issues affecting Wikimedia volunteers, the Wikimedia Foundation projects, or events, prioritizing the safety of the movement and its participants.

The Crisis Response Manager will lead the Foundation’s efforts in proactively preparing for and addressing these critical challenges. Under the supervision of the VP of CRS, they will coordinate a cross-department incident response taskforce composed of legal, security, community, and communications functions, among others.

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They will recommend, coordinate and monitor responses to other, including but not limited to government bans of our sites, threats from state and organized actors, persecution of contributors and readers, challenges to the integrity of editorial community processes through coordinated disinformation campaigns, and misappropriation of grants the Foundation provides by affiliated organizations The successful candidate will bring efficiency and strong people skills to project managing the taskforce under the oversight of the Vice President of Community Resilience & Sustainability. They will bring strategic insight into creative resolution of complicated challenges and the ability to network with allied organizations and individuals in proactively planning to reduce crises. They are seasoned, experienced and able to exercise good judgment in determining the most appropriate method, technique and/or priorities for achieving impact with a wide variety of high-stakes, emergent issues.

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