Customer Advocate

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Customer Advocate
BaremetricsCustomer ServiceFull TimeRemoteRemote

Description

We’re hiring a Customer Advocate to join our support team. Your job will not only be to handle incoming technical support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.

Baremetrics provides analytics and tools that, for many business owners, can be overwhelming if they haven’t had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.

Some things you’ll be responsible for…

  • Email, live chat and social support
  • Proactive outreach to existing customers
  • Synthesizing customer problems into bug tickets for the engineers
  • Building out our help docs
  • Creating how-to’s and tutorials for using our product
  • Gaining insights into how businesses on Baremetrics use (and want to use) our service

About Baremetrics

Baremetrics is a business analytics & insights company. We provide the tools and data businesses need to make solid business decisions.

Founded in 2013, we’re working hard to help businesses spend less time crunching numbers and looking at spreadsheets and instead give them instant access to metrics and business insights that they need to run their businesses.

We’re not some flash-in-the-pan startup…we’re five years old, profitable, doing over $1M in revenue and growing. Nearly 1,000 business from all over the world trust us to help them grow their businesses.

We’re looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.

Read about working at Baremetrics: https://baremetrics.com/about

Requirements

  • Love interacting with people
  • Enjoy writing and are able to do it in a clear and concise manner
  • Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work
  • Empathize with users and can see through their questions to quickly grasp the issues they’re facing
  • Enjoy solving open-ended problems
  • Love constantly learning and re-learning a changing technical product
  • Familiarity with SaaS metrics and small business in general

Benefits

  • Work from anywhere (we’re 100% remote)
  • Minimum vacation policy
  • Competitive salary ($40-50k)
  • Bonus structure
  • Flexible work hours
  • Full health, vision & dental insurance for you and your family
  • Annual company meetups
  • Kindle Paperwhite + Unlimited Books
  • Monthly “remote stipend” that you can use for anything
Company WebsiteApply
baremetrics.combit.ly/32py8th
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