Customer Support

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Customer Support
MailerLiteCustomer ServiceFull TimeRemoteRemote

Job description

MailerLite is one of the fastest-growing email marketing services. We help more than 700,000 businesses around the world keep in touch with their customers.

As we move towards even bigger and better things, we need more people on our team that are passionate and great at what they do. We’re looking for you!

Why MailerLite?

Wondering why we think you’ll love working for MailerLite? Here are 6 reasons!

  • You won’t be bored

    Our customers are sending more than 20 million emails per day. Scaling the platform while building new amazing features is a challenge that definitely won’t keep you bored.

  • You will be challenged with interesting tasks

    Communication with customers is done via email and chat. Our primary value and goal are to deliver WOW experiences through customer support (check all our company values here).

  • Take ownership

    We don’t micromanage at MailerLite and try not to interrupt your work with random tasks. We do expect you to take full responsibility and ownership for the stuff you build.

  • You’ll have experts at hand

    Our developer team has lots of experience in web development and email. Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!

  • You can pick where you want to work, every day

    At MailerLite, we embrace the remote culture. Half of the team works from the office in Vilnius, the others are spread around the world. Every day you get to choose what environment makes you most productive.

  • You can count on stability

    We’re not a startup that’s burning investor money. MailerLite has been around for more than 10 years and is a profitable company that continues to grow. You can count on us to offer you a stable workplace!

Requirements

We’re looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our anti-spam policy.

  • Proficient verbal and written communication skills in English.
  • Knowledge of any other languages, especially Russian, Lithuanian and Spanish is preferred.
  • Fast-learner.
  • Excellent communicator.
  • Ability to work with teams across multiple time zones and countries.
  • Interest in Internet and marketing.
  • Ability to comfortably interact with a wide variety of customers (with varying technical savviness).
  • Passionate about providing outstanding customer service.
  • Self-motivated attitude.
  • You are a master at multi-tasking.
  • You have the ability to make a personal connection and explore customer needs all while efficiently navigating resources to resolve inquiries quickly.
  • Availability to work on weekends as needed. We are looking to fill two different shifts:
    • Shift #1 is 5 PM – 1 AM EET (9 AM – 5 PM CST).
    • Shift #2 is 1 AM – 9 AM EET (5 PM – 1 AM CST).

What we offer

  • Competitive salary—we pay at or above market salary.
  • Remote-first culture with half of the team in Vilnius, Lithuania and the other half working remotely from all over the world.
  • Office or remote—you can choose every day.
  • Free healthy lunches, snacks and coffee in the Vilnius office.
  • Company-paid retreats that we call workations. The entire team gathers twice a year for a week in an exotic location to work, learn and have fun together.
  • Generous vacation policy. Take time off when you need it. We trust you.
  • MacBook Pro/Air and other tools that you will need.
Company WebsiteApply
mailerlite.combit.ly/2rKzm5V
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