Integration Manager

Booking.com - Guarantees the best prices for any type of property with no booking fees

ImageCompany NameCategoriesTypesCitiesCountries
Integration Manager
RedoxBusinessFull TimeRemoteRemote
Our product delivery team’s primary objective is delivering on Redox’s brand promises, which include getting customers live more quickly than they’d be able to on their own and abstracting away many of the healthcare organization nuances to their integration strategy. Redox Integration Managers are required to deliver consistently and autonomously to fulfill these promises to our customers. The ability to integrate quickly and abstract nuance requires a solutions-oriented, technical thinker who is willing and able to tackle the industry’s biggest problems. Integration Managers are responsible for managing 25 projects simultaneously while working collaboratively with a group of sales and technical resources.

Responsibilities:

    • Work with applications and healthcare organizations to finalize site specific scope and project plan.
    • Establish and maintain strong relationships with Redox partners. Work closely with other areas including product development and sales to ensure customer needs are met.
    • Manage many small to medium, complex implementation projects to completion, ensuring customer relationship success, working with multiple resources and managing project teams effectively.
    • Conduct interim and post-project retrospectives; assess the need for and recommend improvements for future deliveries; Champion new processes and methodologies within the Customer Success and Product Delivery teams.
    • Act as a project liaison with customers, healthcare organizations, and other departments. Maintain accurate project documents (schedule, requirements, agenda, etc.) and distribute them in a timely manner to all participants.
    • Identify and resolve issues that arise throughout the implementation
    • Contribute to process improvement initiatives to advance the quality of our implementations.

Required Skills and Experience:

    • Bachelor’s degree
    • 2-4+ years of healthcare project management experience
    • Strong healthcare integration understanding
    • Proven project management experience in Customer Success and/or Software as a Service sector
    • Healthcare integration implementation experience
    • Experience managing multiple projects, monitoring and reporting progress, and exceeding client expectations
    • Strong technical background, with working knowledge of multiple healthcare integration methods including HL7
    • Strong communication skills with demonstrated ability to deliver messages to multiple audiences.
    • Ability to develop, motivate and lead teams of cross-functional resources
    • Proven experience consistently delivering outcomes

Preferred Experience:

    • SaaS/ Computer Software industry experience
    • Experience managing 20+ projects simultaneously
    • Experience teaching and growing teams
    • Excellent reporting skills with ability to not only gather the appropriate data, but also glean insight to improve the performance of the Customer Success team
    • Strategic thinker with excellent problem solving and analytical skills
    • Self-starter who can thrive in a fast-paced, dynamic environment
    • Embraces giving and receiving feedback
Company WebsiteApply
redoxengine.combit.ly/324PJHo
TrustedHousesitters - Live for free